Deaf Services

Residential Services supports Deaf, DeafBlind or Hard of Hearing individuals at programs in MetroWest region of Massachusetts. Our residential support services include group homes, individual supports, supported housing and Shared Living/Adult Foster Care. Advocates Deaf Services provide supports, services and treatment to individuals with psychiatric and developmental disabilities, medical complications, and substance abuse issues.

Day Habilitation provides day services for Deaf individuals with developmental and other disabilities, with a focus on development of necessary life skills. These services include structured activities at the day program site and out in the community.

Outpatient Mental Health Services provides individual, group and family counseling, psychiatric evaluation, and crisis intervention.

Vision & Values

Advocates, Inc. believes that the best way to effectively serve Deaf clients and to become an "employer of choice" for Deaf professionals and paraprofessionals is to honor the culture and values of the Deaf community. Advocates achieves this by carefully attending to 4 key components of the workplace: providing a culturally competent environment; employing Deaf professionals and paraprofessionals in Deaf programs as well as in key leadership positions; maximizing communication access across the organization; and offering a comprehensive training curriculum.

Cultural Competence

• Hearing staff are offered the opportunity to learn ASL and participate in Deaf culture trainings on a regular basis.
• Deaf and hearing staff participate together in training opportunities.
• Deaf and hearing staff attend annual events such as the annual holiday party and employee recognition evening with interpreters always present.
• Advocates creates many social and recreational opportunities that Deaf and hearing clients can participate in.

Deaf Leadership

• Deaf professionals and paraprofessionals are hired, trained and encouraged to grow within the company.
• Deaf people serve as staff and supervisors in our Deaf programs.
• We seek to employ Deaf individuals in all areas of the organization.
• We are led by Deaf professionals in each of our service programs.

Communication Access

As the region's largest provider of residential services for Deaf and Hard of Hearing consumers, Advocates is committed to providing state-of-the-art communication access.
Our comprehensive program includes:

• A designated Communication Access Department
• A full-time Communication Access Coordinator who is also a Certified Intrepreter
• Two additional Certified Intrepreters on staff
• Freelance Certified Intepreters available day and evening for trainings, meetings, social events, and individual needs
• A Communication Access Team tasked with ensuring that agency policies maximize communication access across the organization
• Communication access that is available equally to staff and consumers


Video phones and TTYs are located in all Deaf program areas and key service sites. Blackberry devices are provided to all service programs, supervisors, and senior staff.


Advocates' committment to communication access is highlighted in our staff training program. Our CPR, First Aid, and Solve trainings are conducted by Deaf trainers for Deaf staff. In addition to Deaf-only trainings, Advocates provides co-trainers and Deaf and hearing integrated trainings with communication access.
Advocates Inc., One Clarks Hill, Suite 305, Framingham, MA 01702
508.628.6300 | TTY 508.628.6303 | .(JavaScript must be enabled to view this email address)
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Supporting you, your loved ones, your friends, Your neighbors...

Advocates provides support services for people with:
  • Mental illness or co-occurring mental illness and substance abuse
  • Intellectual or developmental disabilities or co-occurring mental illness and developmental disability
  • Prader-Willi Syndrome
  • Autism and pervasive developmental disabilities
  • Acquired or traumatic brain injury
We also provide support services for:
  • Deaf adults with mental illness or a developmental disability
  • Families who are supporting a family member with a disability
  • Elders living in the community who may have a mental illness or substance abuse disorder
  • Adults with a mental health diagnosis in jail or re-entering the community
  • Youth in transition from foster care
  • Individuals and families who are homeless or at risk for homelessness


How to access services